Service System-YANTAI HAIDE SCIENCE AND TECHNOLOGY CO., LTD.

Timely, fast and enthusiastic active service makes it easier for customers to have no worries and spend less money.

Domestic professional service team, covering the whole country service network.

2 hours accurate reply, 4 hours quick response.

Model data are upgraded twice a year in April and October.

Product accessories ten years of inventory, to ensure that customers later replacement.

Five-star service team, highlighting the high-end customers unlimited honor.

Service standardization:

In the whole process of maintenance service, consulting service, training service, online service and remote service, a standardized operation process, a standardized complaint handling system and a standardized database management procedure are formed.

01
Service systematization:

Establish and improve the three-level service system, that is, the service relationship between the company's technical department, customer service center, distributors and users, and more than 200 service outlets across the country, allowing customers to feel Hyde's most comprehensive three-dimensional service in the shortest distance.

02
Diversification of services:

In the process of pre-sale, in-sale and after-sale, we have always been committed to improving customer satisfaction and meeting the personalized needs of users other than standardized services.

03
service initiative:

Regular return visit system, compare historical cases for customer problems, propose solutions, and ensure that personnel services are in place in the shortest possible time

04
Electronic Services:

For users with Internet access, online communication is used for diagnosis and maintenance, and the product software is directly upgraded online.

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